Privacy Policy

1. Information We Collect

• Account information. Name, email address, hashed password, and profile preferences when you create an account.
• Order information. Shipping address, billing address, payment method type (not full card numbers), and order history.
• Usage data. Pages visited, time on site, referring URLs, browser type, and device information, collected automatically.
• Communications. Emails, support messages, and any newsletter subscriptions.

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmation, shipping, and tracking notifications
• To manage your account and provide customer support
• To send newsletters and updates, where you have opted in
• To improve our website, products, and services
• To detect fraud and maintain security
• To comply with legal obligations

3. Payment Processing

Lemon Labs does not directly collect or store full credit or debit card numbers. All payment processing is handled by third-party processors. Payment details you provide are used solely to process your transaction.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Shipping providers — for order fulfillment
• Email service providers — for transactional and opt-in messages
• Analytics providers — for site improvement, using anonymized data
• Legal authorities — when required by law

5. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your shopping cart, and measure site performance. You can disable cookies in your browser settings, though some features may not function correctly.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained as required for legal and tax compliance. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal data we hold about you, opt out of marketing communications, and request data portability. To exercise these rights, email support@lemonlabsresearch.com.

8. Children's Privacy

Lemon Labs does not sell to or knowingly collect data from individuals under 18 years of age. Our products are intended for qualified research use only by adults. If you believe a minor has provided us with personal information, please contact us immediately.

9. Security

We implement industry-standard security measures, including encryption in transit, hashed passwords, and restricted access to personal data. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on the site. Continued use after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, email support@lemonlabsresearch.com.